TOTVS iPaaS Status - Incident history https://ipaas.status.totvs.app TOTVS iPaaS Tue, 10 Mar 2026 01:30:00 +0000 [TOTVS iPaaS] Production Update Type: Maintenance Affected Components: Rastreabilidade, Monitoramento, Aplicação Mar 10, 01:30:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Affected Components: , ,

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Tue, 10 Mar 2026 01:30:00 +0000 https://ipaas.status.totvs.app/maintenance/cmm9laf4c0058pjacrgjx7kgn https://ipaas.status.totvs.app/maintenance/cmm9laf4c0058pjacrgjx7kgn [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Rastreabilidade, Monitoramento, Aplicação Feb 23, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Feb 23, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 23, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 23 Feb 2026 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmlz8mf6h009wvfdigooyck6u https://ipaas.status.totvs.app/maintenance/cmlz8mf6h009wvfdigooyck6u TOTVS iPaaS | Componente de início "Timer" Type: Incident Duration: 2 hours and 29 minutes Affected Components: Aplicação Feb 23, 20:13:14 GMT+0 - Investigating - We are currently investigating this incident. Feb 23, 22:42:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 29 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:13:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>22:42:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 23 Feb 2026 20:13:14 +0000 https://ipaas.status.totvs.app/incident/cmlzm662a0geum46wh09e2naz https://ipaas.status.totvs.app/incident/cmlzm662a0geum46wh09e2naz TOTVS iPaaS | Componente de início "Timer" Type: Incident Duration: 20 hours and 3 minutes Affected Components: Aplicação Feb 16, 16:30:00 GMT+0 - Investigating - Estamos investigando um comportamento no componente de início "Timer" que está impactando o intervalo entre as execuções configuradas, ocasionando redução na frequência esperada. Feb 17, 05:17:26 GMT+0 - Monitoring - Implementamos uma correção e estamos monitorando os resultados do componente Timer Feb 17, 12:32:58 GMT+0 - Resolved - **Resumo do Incidente:** Identificamos uma instabilidade que afetava o processamento e a execução das rotinas do nosso agendador de tarefas (Timer, RefreshToken, Alertas). Isso resultou em atrasos pontuais para alguns usuários. **O que foi feito:** Nossa equipe de engenharia trabalhou na identificação do gargalo e **aplicou correções de performance** críticas na infraestrutura do agendador. Essas otimizações não apenas resolvem o problema atual, mas também aumentam a eficiência do sistema para lidar com picos de carga futuros. **Status atual:** * **Monitoramento:** O sistema já voltou à normalidade e estamos monitorando as filas de processamento para garantir que tudo flua sem novos atrasos. * **Impacto:** Nenhum dado foi perdido; as tarefas estão executando no tempo correto agora. Agradecemos a paciência enquanto refinamos nossos processos para entregar uma experiência cada vez mais veloz. --- > **Nota:** Se você notar qualquer comportamento inesperado em suas tarefas agendadas nas próximas horas, por favor, entre em contato com nosso suporte. Type: Incident

Duration: 20 hours and 3 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Estamos investigando um comportamento no componente de início "Timer" que está impactando o intervalo entre as execuções configuradas, ocasionando redução na frequência esperada..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>05:17:26</var> GMT+0</small><br><strong>Monitoring</strong> - Implementamos uma correção e estamos monitorando os resultados do componente Timer.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>12:32:58</var> GMT+0</small><br><strong>Resolved</strong> - **Resumo do Incidente:** Identificamos uma instabilidade que afetava o processamento e a execução das rotinas do nosso agendador de tarefas (Timer, RefreshToken, Alertas). Isso resultou em atrasos pontuais para alguns usuários. **O que foi feito:** Nossa equipe de engenharia trabalhou na identificação do gargalo e **aplicou correções de performance** críticas na infraestrutura do agendador. Essas otimizações não apenas resolvem o problema atual, mas também aumentam a eficiência do sistema para lidar com picos de carga futuros. **Status atual:** * **Monitoramento:** O sistema já voltou à normalidade e estamos monitorando as filas de processamento para garantir que tudo flua sem novos atrasos. * **Impacto:** Nenhum dado foi perdido; as tarefas estão executando no tempo correto agora. Agradecemos a paciência enquanto refinamos nossos processos para entregar uma experiência cada vez mais veloz. --- > **Nota:** Se você notar qualquer comportamento inesperado em suas tarefas agendadas nas próximas horas, por favor, entre em contato com nosso suporte..</p> ]]> Mon, 16 Feb 2026 16:30:00 +0000 https://ipaas.status.totvs.app/incident/cmlpnicz7003i13fprywu7uig https://ipaas.status.totvs.app/incident/cmlpnicz7003i13fprywu7uig [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Rastreabilidade, Monitoramento Feb 11, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Feb 11, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 11, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 11 Feb 2026 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmlhxhgcb040cxo9cy0yxqzmh https://ipaas.status.totvs.app/maintenance/cmlhxhgcb040cxo9cy0yxqzmh [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Rastreabilidade, Monitoramento Feb 4, 22:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Feb 4, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 5, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 4 Feb 2026 22:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cml84jws405exb0gxkkjb07b0 https://ipaas.status.totvs.app/maintenance/cml84jws405exb0gxkkjb07b0 [TOTVS iPaaS] Componente webhook síncrono Type: Incident Duration: 4 hours and 53 minutes Affected Components: Aplicação Feb 4, 21:30:00 GMT+0 - Investigating - Estamos investigando uma falha de autenticação no webhook síncrono que impede realizar chamadas mesmo com o token correto. Feb 5, 02:23:02 GMT+0 - Resolved - Gostaríamos de informar que nossa equipe de engenharia identificou e resolveu uma instabilidade pontual que afetou o processamento de nossos webhooks síncronos nas últimas horas. O que ocorreu Durante uma janela de manutenção preventiva para aprimoramento de nossos serviços internos, observou-se uma incompatibilidade técnica em um dos componentes de infraestrutura. Essa divergência causou uma interrupção momentânea na comunicação entre nossos serviços legados e as interfaces de saída, resultando em falhas pontuais de conexão. Ações Tomadas Assim que a anomalia foi detectada, nossa equipe iniciou os protocolos de contingência. Para garantir a integridade das operações e a continuidade do seu negócio: * Rollback imediato: Revertemos a atualização do ambiente para a versão estável anterior. * Validação de Conectividade: Realizamos testes de carga e integridade para assegurar que o fluxo de dados fosse totalmente normalizado. * Monitoramento Assistido: O componente permanecerá sob observação rigorosa pelas próximas 24 horas. Próximos Passos A situação encontra-se 100% normalizada. Já estamos trabalhando junto aos nossos provedores de tecnologia para realizar o diagnóstico detalhado da atualização em ambiente isolado, garantindo que futuras melhorias não impactem a disponibilidade do serviço. Lamentamos qualquer inconveniente e reiteramos nosso compromisso com a resiliência de nossa plataforma. Atenciosamente, Eduardo Gabriel Type: Incident

Duration: 4 hours and 53 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Estamos investigando uma falha de autenticação no webhook síncrono que impede realizar chamadas mesmo com o token correto..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>02:23:02</var> GMT+0</small><br><strong>Resolved</strong> - Gostaríamos de informar que nossa equipe de engenharia identificou e resolveu uma instabilidade pontual que afetou o processamento de nossos webhooks síncronos nas últimas horas. O que ocorreu Durante uma janela de manutenção preventiva para aprimoramento de nossos serviços internos, observou-se uma incompatibilidade técnica em um dos componentes de infraestrutura. Essa divergência causou uma interrupção momentânea na comunicação entre nossos serviços legados e as interfaces de saída, resultando em falhas pontuais de conexão. Ações Tomadas Assim que a anomalia foi detectada, nossa equipe iniciou os protocolos de contingência. Para garantir a integridade das operações e a continuidade do seu negócio: * Rollback imediato: Revertemos a atualização do ambiente para a versão estável anterior. * Validação de Conectividade: Realizamos testes de carga e integridade para assegurar que o fluxo de dados fosse totalmente normalizado. * Monitoramento Assistido: O componente permanecerá sob observação rigorosa pelas próximas 24 horas. Próximos Passos A situação encontra-se 100% normalizada. Já estamos trabalhando junto aos nossos provedores de tecnologia para realizar o diagnóstico detalhado da atualização em ambiente isolado, garantindo que futuras melhorias não impactem a disponibilidade do serviço. Lamentamos qualquer inconveniente e reiteramos nosso compromisso com a resiliência de nossa plataforma. Atenciosamente, Eduardo Gabriel.</p> ]]> Wed, 4 Feb 2026 21:30:00 +0000 https://ipaas.status.totvs.app/incident/cml8qjgsl0016gbnyk1gs21ut https://ipaas.status.totvs.app/incident/cml8qjgsl0016gbnyk1gs21ut [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Rastreabilidade, Monitoramento Jan 13, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Jan 13, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 13, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 13 Jan 2026 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmkckv28s08dabn0395ifmdpa https://ipaas.status.totvs.app/maintenance/cmkckv28s08dabn0395ifmdpa [TOTVS iPaaS] Production Update Type: Maintenance Duration: 4 hours Affected Components: Aplicação Dec 29, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 29, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 29, 08:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Mon, 29 Dec 2025 08:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmjiynnah00l3q1gq5fgrd1gf https://ipaas.status.totvs.app/maintenance/cmjiynnah00l3q1gq5fgrd1gf [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Dec 15, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Dec 15, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 15, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 15 Dec 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmj2vxt8106qf2jhxygk5od26 https://ipaas.status.totvs.app/maintenance/cmj2vxt8106qf2jhxygk5od26 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Dec 8, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 8, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Dec 8, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 8 Dec 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmixjoh8x049j2xpr52kchk29 https://ipaas.status.totvs.app/maintenance/cmixjoh8x049j2xpr52kchk29 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 1 hour Affected Components: Aplicação, Monitoramento, Rastreabilidade Nov 11, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Nov 11, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 11, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 11 Nov 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmhuup9l300rp1411aschjppu https://ipaas.status.totvs.app/maintenance/cmhuup9l300rp1411aschjppu [TOTVS iPaaS] Production Update Type: Maintenance Duration: 16 hours and 36 minutes Affected Components: Aplicação, Monitoramento, Rastreabilidade Oct 21, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Oct 22, 13:35:43 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 16 hours and 36 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>13:35:43</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 21 Oct 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmgz36z2y0223jzg6yhagyg5u https://ipaas.status.totvs.app/maintenance/cmgz36z2y0223jzg6yhagyg5u [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Oct 7, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Oct 7, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 7, 23:00:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Tue, 7 Oct 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmggdr8mi048ees826326swjh https://ipaas.status.totvs.app/maintenance/cmggdr8mi048ees826326swjh Upgrade de recursos nos servidores Type: Maintenance Affected Components: Aplicação, Monitoramento, Rastreabilidade Sep 22, 15:00:00 GMT+0 - Completed - Gostaríamos de informar que, ao meio-dia de hoje, faremos um **upgrade de recursos** em nossos servidores para melhorar o desempenho e a estabilidade da plataforma. A intervenção está programada para ser rápida, mas pode haver **breves interrupções** de acesso durante esse período. Agradecemos a compreensão e o apoio enquanto trabalhamos para oferecer uma experiência cada vez melhor para você. Qualquer dúvida, nossa equipe de suporte está à disposição. Type: Maintenance

Affected Components: , ,

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Gostaríamos de informar que, ao meio-dia de hoje, faremos um **upgrade de recursos** em nossos servidores para melhorar o desempenho e a estabilidade da plataforma. A intervenção está programada para ser rápida, mas pode haver **breves interrupções** de acesso durante esse período. Agradecemos a compreensão e o apoio enquanto trabalhamos para oferecer uma experiência cada vez melhor para você. Qualquer dúvida, nossa equipe de suporte está à disposição..</p> ]]> Mon, 22 Sep 2025 15:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmfv82fmm00482mool18zsqh3 https://ipaas.status.totvs.app/maintenance/cmfv82fmm00482mool18zsqh3 Lentidão e Instabilidade na Plataforma Type: Incident Duration: 1 hour and 32 minutes Affected Components: Monitoramento, Aplicação, Rastreabilidade Sep 19, 22:07:19 GMT+0 - Resolved - Serviços reestabelecidos. Agradecemos imensamente a paciência e a compreensão de todos os nossos clientes enquanto trabalhávamos para restabelecer a normalidade dos serviços. Sep 19, 20:35:00 GMT+0 - Monitoring - Nossa equipe está ciente de uma lentidão generalizada que afeta o acesso e o uso de nossa plataforma, iniciada aproximadamente às 5pm (19/09/2025) O impacto foi causado por um aumento súbito e inesperado no volume de uso do nosso banco de dados. Como medida de mitigação imediata, estamos reiniciando alguns de nossos serviços para aliviar a carga. Estamos investigando ativamente a causa raiz do pico de uso. Pedimos desculpas por qualquer inconveniente e forneceremos uma nova atualização assim que tivermos mais informações. Um upgrade de recursos está agendado para a próxima semana. Type: Incident

Duration: 1 hour and 32 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>22:07:19</var> GMT+0</small><br><strong>Resolved</strong> - Serviços reestabelecidos. Agradecemos imensamente a paciência e a compreensão de todos os nossos clientes enquanto trabalhávamos para restabelecer a normalidade dos serviços..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>20:35:00</var> GMT+0</small><br><strong>Monitoring</strong> - Nossa equipe está ciente de uma lentidão generalizada que afeta o acesso e o uso de nossa plataforma, iniciada aproximadamente às 5pm (19/09/2025) O impacto foi causado por um aumento súbito e inesperado no volume de uso do nosso banco de dados. Como medida de mitigação imediata, estamos reiniciando alguns de nossos serviços para aliviar a carga. Estamos investigando ativamente a causa raiz do pico de uso. Pedimos desculpas por qualquer inconveniente e forneceremos uma nova atualização assim que tivermos mais informações. Um upgrade de recursos está agendado para a próxima semana..</p> ]]> Fri, 19 Sep 2025 20:35:00 +0000 https://ipaas.status.totvs.app/incident/cmfrcb6d601ohhc8g4lp1pdoe https://ipaas.status.totvs.app/incident/cmfrcb6d601ohhc8g4lp1pdoe [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Sep 16, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Sep 16, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 16, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 16 Sep 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmfl7xjkz00pi1nuxus6a19t6 https://ipaas.status.totvs.app/maintenance/cmfl7xjkz00pi1nuxus6a19t6 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Sep 1, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 1, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 1, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Mon, 1 Sep 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmf18bsx6001c1laxjw76jgem https://ipaas.status.totvs.app/maintenance/cmf18bsx6001c1laxjw76jgem [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Aug 20, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Aug 20, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 20, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 20 Aug 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmekam7mb0011er1vwqa2itku https://ipaas.status.totvs.app/maintenance/cmekam7mb0011er1vwqa2itku [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Aug 13, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 13, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 13, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Wed, 13 Aug 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmeae3hs6000aqv6qbjegzf22 https://ipaas.status.totvs.app/maintenance/cmeae3hs6000aqv6qbjegzf22 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Jul 28, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 28, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 28, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Mon, 28 Jul 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmdn2dx7q003346uyfhsvikrp https://ipaas.status.totvs.app/maintenance/cmdn2dx7q003346uyfhsvikrp [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Jul 23, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 23, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 23, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Wed, 23 Jul 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmdgc2p2v00ruqegzul4ewml4 https://ipaas.status.totvs.app/maintenance/cmdgc2p2v00ruqegzul4ewml4 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Jul 22, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Jul 22, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 22, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 22 Jul 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmdei0ftc020btad28muuhhh7 https://ipaas.status.totvs.app/maintenance/cmdei0ftc020btad28muuhhh7 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Jul 14, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 14, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Jul 14, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 14 Jul 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmd358wf7011t2cxciawfab77 https://ipaas.status.totvs.app/maintenance/cmd358wf7011t2cxciawfab77 Expansão da Capacidade de NAT - Novos IPs de saída no ambiente Type: Maintenance Duration: 1 hour Affected Components: Aplicação Jul 13, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 13, 02:00:00 GMT+0 - Identified - Prezados clientes, Os seguintes IPs de saída para internet serão adicionados ao ambiente do TOTVS iPaaS para ampliar nossa capacidade de NAT: * 34.170.26.211 * 34.68.216.70 * 34.60.196.22 * 34.59.12.125 * 34.16.79.65 * 34.69.7.70 * 146.148.52.92 * 34.68.43.233 * 35.238.218.90 * 34.58.91.14 Caso sua aplicação ou cliente utilize filtros de IP (firewall) para controle de acesso, será necessário incluir os novos endereços para garantir a continuidade do serviço. Lembrando que os IPs que já existem serão mantidos, a lista com todos IPs pode ser encontrada [aqui](https://tdn.totvs.com/display/IPAAS/TOTVS+iPaaS+%7C+Lista+de+IPs). Jul 13, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Prezados clientes, Os seguintes IPs de saída para internet serão adicionados ao ambiente do TOTVS iPaaS para ampliar nossa capacidade de NAT: * 34.170.26.211 * 34.68.216.70 * 34.60.196.22 * 34.59.12.125 * 34.16.79.65 * 34.69.7.70 * 146.148.52.92 * 34.68.43.233 * 35.238.218.90 * 34.58.91.14 Caso sua aplicação ou cliente utilize filtros de IP (firewall) para controle de acesso, será necessário incluir os novos endereços para garantir a continuidade do serviço. Lembrando que os IPs que já existem serão mantidos, a lista com todos IPs pode ser encontrada [aqui](https://tdn.totvs.com/display/IPAAS/TOTVS+iPaaS+%7C+Lista+de+IPs)..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 13 Jul 2025 02:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmbpi1ttp000ziuof0d47qgkp https://ipaas.status.totvs.app/maintenance/cmbpi1ttp000ziuof0d47qgkp Instabilidade no TOTVS iPaaS Type: Incident Duration: 2 hours and 16 minutes Affected Components: Aplicação Jul 8, 19:00:55 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 8, 20:20:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 8, 21:17:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 16 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>19:00:55</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>20:20:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>21:17:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Jul 2025 19:00:55 +0000 https://ipaas.status.totvs.app/incident/cmcuyofcn000510p2fa91vsep https://ipaas.status.totvs.app/incident/cmcuyofcn000510p2fa91vsep Instabilidade no TOTVS iPaaS Type: Incident Duration: 2 hours and 22 minutes Affected Components: Aplicação Jun 12, 18:10:06 GMT+0 - Investigating - We are currently investigating this incident. Jun 12, 18:21:00 GMT+0 - Identified - **Estamos enfrentando uma interrupção de conexão com os serviços da Google Cloud Platform (GCP).** No momento, todos os nossos serviços hospedados na GCP estão indisponíveis. Nossa equipe está em contato com o provedor para identificar a causa e restabelecer a conectividade o mais rápido possível. Agradecemos a compreensão e manteremos novas atualizações por este canal. Jun 12, 20:32:13 GMT+0 - Resolved - Todos os serviços utilizados no TOTVS iPaaS foram reestabelecidos. Para acompanhar o incidente da GCP acesse: <https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW> Jun 12, 20:25:54 GMT+0 - Monitoring - O serviço de database e storage foi reestabelecido, ainda com bastante lentidão. Estamos monitorando a plataforma, aonde já é possível logar. Jun 12, 19:46:40 GMT+0 - Monitoring - Os engenheiros da google identificaram a causa raiz e aplicaram as devidas medidas de mitigação. Embora os engenheiros tenham confirmado que a dependência subjacente foi recuperada em todas as localidades, exceto em **us-central1 (O que usamos no TOTVS iPaaS primáriamente)**, ainda estamos enfrentando diferentes níveis de impacto em produtos individuais do Google Cloud. Todas as equipes de engenharia responsáveis estão ativamente envolvidas e trabalhando na recuperação dos serviços. Ainda não temos uma estimativa para a recuperação completa dos serviços. Jun 12, 18:51:39 GMT+0 - Identified - **Resumo:** Vários produtos do GCP estão enfrentando problemas de serviço. **Descrição:** Estamos enfrentando problemas de serviço com vários produtos do GCP desde quinta-feira, 12 de junho de 2025, às 15:20 Equipe do google continua investigando o problema. Pedimos desculpas a todos os afetados pela interrupção. **Sintomas:** Vários produtos do GCP estão apresentando diferentes níveis de impacto nos serviços. **Solução alternativa:** Nenhuma no momento. Jun 13, 13:36:09 GMT+0 - Postmortem - ### **🛑 Resumo do Incidente – Google Cloud e Workspace (12 de junho de 2025)** **Duração:** 3 horas **Regiões afetadas:** Global (com recuperação mais lenta em us-central1, utilizada pelo TOTVS iPaaS) **Serviços afetados:** Diversos produtos do Google Cloud, incluindo APIs, interfaces de usuário, BigQuery, Compute Engine, Cloud Storage, entre outros. **📌 O que aconteceu:** Uma **atualização automática de cotas inválida** na GCP foi aplicada ao sistema de gerenciamento de APIs, gerando **erros 503** nas chamadas externas e **interrupções em serviços**. A maioria das regiões se recuperou em até 2 horas, mas us-central1 teve sobrecarga e demorou mais. **💥 Impacto aos clientes:** * APIs e interfaces intermitentes * Interrupção do serviço do TOTVS iPaaS Type: Incident

Duration: 2 hours and 22 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:10:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:21:00</var> GMT+0</small><br><strong>Identified</strong> - **Estamos enfrentando uma interrupção de conexão com os serviços da Google Cloud Platform (GCP).** No momento, todos os nossos serviços hospedados na GCP estão indisponíveis. Nossa equipe está em contato com o provedor para identificar a causa e restabelecer a conectividade o mais rápido possível. Agradecemos a compreensão e manteremos novas atualizações por este canal..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:32:13</var> GMT+0</small><br><strong>Resolved</strong> - Todos os serviços utilizados no TOTVS iPaaS foram reestabelecidos. Para acompanhar o incidente da GCP acesse: <https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW>.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:25:54</var> GMT+0</small><br><strong>Monitoring</strong> - O serviço de database e storage foi reestabelecido, ainda com bastante lentidão. Estamos monitorando a plataforma, aonde já é possível logar..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:46:40</var> GMT+0</small><br><strong>Monitoring</strong> - Os engenheiros da google identificaram a causa raiz e aplicaram as devidas medidas de mitigação. Embora os engenheiros tenham confirmado que a dependência subjacente foi recuperada em todas as localidades, exceto em **us-central1 (O que usamos no TOTVS iPaaS primáriamente)**, ainda estamos enfrentando diferentes níveis de impacto em produtos individuais do Google Cloud. Todas as equipes de engenharia responsáveis estão ativamente envolvidas e trabalhando na recuperação dos serviços. Ainda não temos uma estimativa para a recuperação completa dos serviços..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:51:39</var> GMT+0</small><br><strong>Identified</strong> - **Resumo:** Vários produtos do GCP estão enfrentando problemas de serviço. **Descrição:** Estamos enfrentando problemas de serviço com vários produtos do GCP desde quinta-feira, 12 de junho de 2025, às 15:20 Equipe do google continua investigando o problema. Pedimos desculpas a todos os afetados pela interrupção. **Sintomas:** Vários produtos do GCP estão apresentando diferentes níveis de impacto nos serviços. **Solução alternativa:** Nenhuma no momento..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>13:36:09</var> GMT+0</small><br><strong>Postmortem</strong> - ### **🛑 Resumo do Incidente – Google Cloud e Workspace (12 de junho de 2025)** **Duração:** 3 horas **Regiões afetadas:** Global (com recuperação mais lenta em us-central1, utilizada pelo TOTVS iPaaS) **Serviços afetados:** Diversos produtos do Google Cloud, incluindo APIs, interfaces de usuário, BigQuery, Compute Engine, Cloud Storage, entre outros. **📌 O que aconteceu:** Uma **atualização automática de cotas inválida** na GCP foi aplicada ao sistema de gerenciamento de APIs, gerando **erros 503** nas chamadas externas e **interrupções em serviços**. A maioria das regiões se recuperou em até 2 horas, mas us-central1 teve sobrecarga e demorou mais. **💥 Impacto aos clientes:** * APIs e interfaces intermitentes * Interrupção do serviço do TOTVS iPaaS.</p> ]]> Thu, 12 Jun 2025 18:10:06 +0000 https://ipaas.status.totvs.app/incident/cmbtp1qyb0002k8s6z9siy36o https://ipaas.status.totvs.app/incident/cmbtp1qyb0002k8s6z9siy36o [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Jun 11, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 11, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 11, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Wed, 11 Jun 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmbs8jenq0007kczawjy4wzp8 https://ipaas.status.totvs.app/maintenance/cmbs8jenq0007kczawjy4wzp8 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Rastreabilidade, Aplicação, Monitoramento Jun 4, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 4, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Jun 4, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 4 Jun 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmbid4f2r001vojxfi42p992q https://ipaas.status.totvs.app/maintenance/cmbid4f2r001vojxfi42p992q [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Rastreabilidade, Aplicação, Monitoramento May 27, 21:00:01 GMT+0 - Identified - Maintenance is now in progress May 27, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully May 27, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Tue, 27 May 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmb5cuer5000611u6w1i1h05h https://ipaas.status.totvs.app/maintenance/cmb5cuer5000611u6w1i1h05h [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Rastreabilidade, Aplicação, Monitoramento May 21, 21:00:01 GMT+0 - Identified - Maintenance is now in progress May 21, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully May 21, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Wed, 21 May 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmay199as005w1aa40zs0citg https://ipaas.status.totvs.app/maintenance/cmay199as005w1aa40zs0citg