TOTVS iPaaS Status - Incident history https://ipaas.status.totvs.app TOTVS iPaaS Wed, 20 May 2026 21:00:00 +0000 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Rastreabilidade, Monitoramento, Aplicação May 20, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. May 20, 21:00:01 GMT+0 - Identified - Maintenance is now in progress May 20, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 20 May 2026 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmpczmdn502ojqkihouhjn999 https://ipaas.status.totvs.app/maintenance/cmpczmdn502ojqkihouhjn999 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Rastreabilidade, Monitoramento, Aplicação May 6, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. May 6, 21:00:01 GMT+0 - Identified - Maintenance is now in progress May 6, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 6 May 2026 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmou57uy800fdb6oqsjoaf64g https://ipaas.status.totvs.app/maintenance/cmou57uy800fdb6oqsjoaf64g Instabilidade no Acesso ao TOTVS iPaaS Type: Incident Duration: 3 hours and 45 minutes Affected Components: Serviço de Autenticação - TOTVS Identity May 4, 11:00:51 GMT+0 - Identified - Identificamos uma falha em nosso sistema **Manager**, responsável pelo gerenciamento de usuários e permissões. Devido a isso, o login na plataforma **TOTVS iPaaS** está temporariamente indisponível. **O que foi afetado?** * **Acesso ao Portal:** Usuários não conseguirão realizar login para editar ou monitorar fluxos. * **Gerenciamento de Permissões:** Alterações de perfis e acessos estão suspensas. **O que NÃO foi afetado? (Operação Normal)** * **Integrações:** Todos os fluxos e integrações já publicados continuam rodando sem interrupções. * **Webhooks:** O recebimento e processamento de dados via webhooks seguem operando normalmente. --- > **Status Atual:** Nossa equipe de engenharia já está atuando na correção do serviço Manager para normalizar o acesso o mais breve possível. As operações críticas de troca de dados entre sistemas permanecem íntegras. May 4, 12:46:24 GMT+0 - Monitoring - **O serviço Manager foi normalizado e o acesso ao TOTVS iPaaS já está disponível para todos os usuários.** **Status da Operação:** * **Login e Permissões:** Funcionando normalmente. * **Painel de Gerenciamento:** Acesso restaurado. * **Integrações e Webhooks:** Seguem operando sem intercorrências, como durante todo o período da instabilidade. --- > **Monitoramento:** Embora os serviços tenham retornado à total estabilidade, nossa equipe técnica permanecerá em estado de **monitoramento preventivo** pelas próximas horas para garantir a consistência do ambiente. May 4, 14:46:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 45 minutes

Affected Components:

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:00:51</var> GMT+0</small><br><strong>Identified</strong> - Identificamos uma falha em nosso sistema **Manager**, responsável pelo gerenciamento de usuários e permissões. Devido a isso, o login na plataforma **TOTVS iPaaS** está temporariamente indisponível. **O que foi afetado?** * **Acesso ao Portal:** Usuários não conseguirão realizar login para editar ou monitorar fluxos. * **Gerenciamento de Permissões:** Alterações de perfis e acessos estão suspensas. **O que NÃO foi afetado? (Operação Normal)** * **Integrações:** Todos os fluxos e integrações já publicados continuam rodando sem interrupções. * **Webhooks:** O recebimento e processamento de dados via webhooks seguem operando normalmente. --- > **Status Atual:** Nossa equipe de engenharia já está atuando na correção do serviço Manager para normalizar o acesso o mais breve possível. As operações críticas de troca de dados entre sistemas permanecem íntegras..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>12:46:24</var> GMT+0</small><br><strong>Monitoring</strong> - **O serviço Manager foi normalizado e o acesso ao TOTVS iPaaS já está disponível para todos os usuários.** **Status da Operação:** * **Login e Permissões:** Funcionando normalmente. * **Painel de Gerenciamento:** Acesso restaurado. * **Integrações e Webhooks:** Seguem operando sem intercorrências, como durante todo o período da instabilidade. --- > **Monitoramento:** Embora os serviços tenham retornado à total estabilidade, nossa equipe técnica permanecerá em estado de **monitoramento preventivo** pelas próximas horas para garantir a consistência do ambiente..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>14:46:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 4 May 2026 11:00:51 +0000 https://ipaas.status.totvs.app/incident/cmor5pboc01vnk79cwd4kkv3v https://ipaas.status.totvs.app/incident/cmor5pboc01vnk79cwd4kkv3v [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Rastreabilidade, Monitoramento, Aplicação Apr 22, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Apr 22, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 22, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 22 Apr 2026 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmoaegewe00fktz5v7qnsp4ay https://ipaas.status.totvs.app/maintenance/cmoaegewe00fktz5v7qnsp4ay [Manutenção Programada] Upgrade de Infraestrutura e Performance Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Serviço de Nuvem - GCP, Aplicação Apr 7, 00:00:00 GMT+0 - Identified - Informamos que realizaremos uma atualização no **TOTVS iPaaS** para migração de nosso provedor de nuvem do nosso sistema de roteamento (queues). Esta ação visa otimizar o tempo de resposta e a estabilidade. Durante este período, o serviço poderá apresentar instabilidade momentânea. Agradecemos a compreensão enquanto trabalhamos para entregar uma plataforma mais rápida e resiliente. Apr 7, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 7, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Informamos que realizaremos uma atualização no **TOTVS iPaaS** para migração de nosso provedor de nuvem do nosso sistema de roteamento (queues). Esta ação visa otimizar o tempo de resposta e a estabilidade. Durante este período, o serviço poderá apresentar instabilidade momentânea. Agradecemos a compreensão enquanto trabalhamos para entregar uma plataforma mais rápida e resiliente..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 7 Apr 2026 00:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmnhkwabm06dwwkl8jkokn98x https://ipaas.status.totvs.app/maintenance/cmnhkwabm06dwwkl8jkokn98x Instabilidade no componente webhook síncrono Type: Incident Duration: 2 hours and 26 minutes Affected Components: Aplicação Mar 24, 19:00:00 GMT+0 - Monitoring - Identificamos uma intercorrência no serviço Webhook Sync, que apresentou falhas de conexão com o banco de dados, resultando em atrasos no processamento. Para mitigar o problema, realizamos o resizing (redimensionamento) e o upgrade da infraestrutura do serviço. A estabilidade foi restabelecida e as conexões com o banco de dados voltaram ao normal. No momento, nossa equipe de engenharia está monitorando o fluxo de sincronização para garantir que todos os eventos represados sejam processados corretamente. Mar 24, 21:25:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 26 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Identificamos uma intercorrência no serviço Webhook Sync, que apresentou falhas de conexão com o banco de dados, resultando em atrasos no processamento. Para mitigar o problema, realizamos o resizing (redimensionamento) e o upgrade da infraestrutura do serviço. A estabilidade foi restabelecida e as conexões com o banco de dados voltaram ao normal. No momento, nossa equipe de engenharia está monitorando o fluxo de sincronização para garantir que todos os eventos represados sejam processados corretamente..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>21:25:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Mar 2026 19:00:00 +0000 https://ipaas.status.totvs.app/incident/cmn55pdtl039rfzrzk15lzrjz https://ipaas.status.totvs.app/incident/cmn55pdtl039rfzrzk15lzrjz [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Rastreabilidade, Monitoramento, Aplicação Mar 11, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Mar 11, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 11, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 11 Mar 2026 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmmmfvr93075oq0tdxjfyugrc https://ipaas.status.totvs.app/maintenance/cmmmfvr93075oq0tdxjfyugrc [TOTVS iPaaS] Production Update Type: Maintenance Duration: 20 minutes Affected Components: Rastreabilidade, Monitoramento, Aplicação Mar 10, 01:30:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Mar 10, 01:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 10, 01:50:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 20 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>01:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>01:50:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 10 Mar 2026 01:30:00 +0000 https://ipaas.status.totvs.app/maintenance/cmm9laf4c0058pjacrgjx7kgn https://ipaas.status.totvs.app/maintenance/cmm9laf4c0058pjacrgjx7kgn [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Rastreabilidade, Monitoramento, Aplicação Feb 23, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Feb 23, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 23, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 23 Feb 2026 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmlz8mf6h009wvfdigooyck6u https://ipaas.status.totvs.app/maintenance/cmlz8mf6h009wvfdigooyck6u TOTVS iPaaS | Componente de início "Timer" Type: Incident Duration: 2 hours and 29 minutes Affected Components: Aplicação Feb 23, 20:13:14 GMT+0 - Investigating - We are currently investigating this incident. Feb 23, 22:42:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 29 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:13:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>22:42:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 23 Feb 2026 20:13:14 +0000 https://ipaas.status.totvs.app/incident/cmlzm662a0geum46wh09e2naz https://ipaas.status.totvs.app/incident/cmlzm662a0geum46wh09e2naz TOTVS iPaaS | Componente de início "Timer" Type: Incident Duration: 20 hours and 3 minutes Affected Components: Aplicação Feb 16, 16:30:00 GMT+0 - Investigating - Estamos investigando um comportamento no componente de início "Timer" que está impactando o intervalo entre as execuções configuradas, ocasionando redução na frequência esperada. Feb 17, 05:17:26 GMT+0 - Monitoring - Implementamos uma correção e estamos monitorando os resultados do componente Timer Feb 17, 12:32:58 GMT+0 - Resolved - **Resumo do Incidente:** Identificamos uma instabilidade que afetava o processamento e a execução das rotinas do nosso agendador de tarefas (Timer, RefreshToken, Alertas). Isso resultou em atrasos pontuais para alguns usuários. **O que foi feito:** Nossa equipe de engenharia trabalhou na identificação do gargalo e **aplicou correções de performance** críticas na infraestrutura do agendador. Essas otimizações não apenas resolvem o problema atual, mas também aumentam a eficiência do sistema para lidar com picos de carga futuros. **Status atual:** * **Monitoramento:** O sistema já voltou à normalidade e estamos monitorando as filas de processamento para garantir que tudo flua sem novos atrasos. * **Impacto:** Nenhum dado foi perdido; as tarefas estão executando no tempo correto agora. Agradecemos a paciência enquanto refinamos nossos processos para entregar uma experiência cada vez mais veloz. --- > **Nota:** Se você notar qualquer comportamento inesperado em suas tarefas agendadas nas próximas horas, por favor, entre em contato com nosso suporte. Type: Incident

Duration: 20 hours and 3 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Estamos investigando um comportamento no componente de início "Timer" que está impactando o intervalo entre as execuções configuradas, ocasionando redução na frequência esperada..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>05:17:26</var> GMT+0</small><br><strong>Monitoring</strong> - Implementamos uma correção e estamos monitorando os resultados do componente Timer.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>12:32:58</var> GMT+0</small><br><strong>Resolved</strong> - **Resumo do Incidente:** Identificamos uma instabilidade que afetava o processamento e a execução das rotinas do nosso agendador de tarefas (Timer, RefreshToken, Alertas). Isso resultou em atrasos pontuais para alguns usuários. **O que foi feito:** Nossa equipe de engenharia trabalhou na identificação do gargalo e **aplicou correções de performance** críticas na infraestrutura do agendador. Essas otimizações não apenas resolvem o problema atual, mas também aumentam a eficiência do sistema para lidar com picos de carga futuros. **Status atual:** * **Monitoramento:** O sistema já voltou à normalidade e estamos monitorando as filas de processamento para garantir que tudo flua sem novos atrasos. * **Impacto:** Nenhum dado foi perdido; as tarefas estão executando no tempo correto agora. Agradecemos a paciência enquanto refinamos nossos processos para entregar uma experiência cada vez mais veloz. --- > **Nota:** Se você notar qualquer comportamento inesperado em suas tarefas agendadas nas próximas horas, por favor, entre em contato com nosso suporte..</p> ]]> Mon, 16 Feb 2026 16:30:00 +0000 https://ipaas.status.totvs.app/incident/cmlpnicz7003i13fprywu7uig https://ipaas.status.totvs.app/incident/cmlpnicz7003i13fprywu7uig [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Rastreabilidade, Monitoramento Feb 11, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Feb 11, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 11, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 11 Feb 2026 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmlhxhgcb040cxo9cy0yxqzmh https://ipaas.status.totvs.app/maintenance/cmlhxhgcb040cxo9cy0yxqzmh [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Rastreabilidade, Monitoramento Feb 4, 22:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Feb 4, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 5, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 4 Feb 2026 22:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cml84jws405exb0gxkkjb07b0 https://ipaas.status.totvs.app/maintenance/cml84jws405exb0gxkkjb07b0 [TOTVS iPaaS] Componente webhook síncrono Type: Incident Duration: 4 hours and 53 minutes Affected Components: Aplicação Feb 4, 21:30:00 GMT+0 - Investigating - Estamos investigando uma falha de autenticação no webhook síncrono que impede realizar chamadas mesmo com o token correto. Feb 5, 02:23:02 GMT+0 - Resolved - Gostaríamos de informar que nossa equipe de engenharia identificou e resolveu uma instabilidade pontual que afetou o processamento de nossos webhooks síncronos nas últimas horas. O que ocorreu Durante uma janela de manutenção preventiva para aprimoramento de nossos serviços internos, observou-se uma incompatibilidade técnica em um dos componentes de infraestrutura. Essa divergência causou uma interrupção momentânea na comunicação entre nossos serviços legados e as interfaces de saída, resultando em falhas pontuais de conexão. Ações Tomadas Assim que a anomalia foi detectada, nossa equipe iniciou os protocolos de contingência. Para garantir a integridade das operações e a continuidade do seu negócio: * Rollback imediato: Revertemos a atualização do ambiente para a versão estável anterior. * Validação de Conectividade: Realizamos testes de carga e integridade para assegurar que o fluxo de dados fosse totalmente normalizado. * Monitoramento Assistido: O componente permanecerá sob observação rigorosa pelas próximas 24 horas. Próximos Passos A situação encontra-se 100% normalizada. Já estamos trabalhando junto aos nossos provedores de tecnologia para realizar o diagnóstico detalhado da atualização em ambiente isolado, garantindo que futuras melhorias não impactem a disponibilidade do serviço. Lamentamos qualquer inconveniente e reiteramos nosso compromisso com a resiliência de nossa plataforma. Atenciosamente, Eduardo Gabriel Type: Incident

Duration: 4 hours and 53 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Estamos investigando uma falha de autenticação no webhook síncrono que impede realizar chamadas mesmo com o token correto..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>02:23:02</var> GMT+0</small><br><strong>Resolved</strong> - Gostaríamos de informar que nossa equipe de engenharia identificou e resolveu uma instabilidade pontual que afetou o processamento de nossos webhooks síncronos nas últimas horas. O que ocorreu Durante uma janela de manutenção preventiva para aprimoramento de nossos serviços internos, observou-se uma incompatibilidade técnica em um dos componentes de infraestrutura. Essa divergência causou uma interrupção momentânea na comunicação entre nossos serviços legados e as interfaces de saída, resultando em falhas pontuais de conexão. Ações Tomadas Assim que a anomalia foi detectada, nossa equipe iniciou os protocolos de contingência. Para garantir a integridade das operações e a continuidade do seu negócio: * Rollback imediato: Revertemos a atualização do ambiente para a versão estável anterior. * Validação de Conectividade: Realizamos testes de carga e integridade para assegurar que o fluxo de dados fosse totalmente normalizado. * Monitoramento Assistido: O componente permanecerá sob observação rigorosa pelas próximas 24 horas. Próximos Passos A situação encontra-se 100% normalizada. Já estamos trabalhando junto aos nossos provedores de tecnologia para realizar o diagnóstico detalhado da atualização em ambiente isolado, garantindo que futuras melhorias não impactem a disponibilidade do serviço. Lamentamos qualquer inconveniente e reiteramos nosso compromisso com a resiliência de nossa plataforma. Atenciosamente, Eduardo Gabriel.</p> ]]> Wed, 4 Feb 2026 21:30:00 +0000 https://ipaas.status.totvs.app/incident/cml8qjgsl0016gbnyk1gs21ut https://ipaas.status.totvs.app/incident/cml8qjgsl0016gbnyk1gs21ut [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Rastreabilidade, Monitoramento Jan 13, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Jan 13, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 13, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 13 Jan 2026 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmkckv28s08dabn0395ifmdpa https://ipaas.status.totvs.app/maintenance/cmkckv28s08dabn0395ifmdpa [TOTVS iPaaS] Production Update Type: Maintenance Duration: 4 hours Affected Components: Aplicação Dec 29, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 29, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 29, 08:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Mon, 29 Dec 2025 08:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmjiynnah00l3q1gq5fgrd1gf https://ipaas.status.totvs.app/maintenance/cmjiynnah00l3q1gq5fgrd1gf [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Dec 15, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Dec 15, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 15, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 15</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 15 Dec 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmj2vxt8106qf2jhxygk5od26 https://ipaas.status.totvs.app/maintenance/cmj2vxt8106qf2jhxygk5od26 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Dec 8, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 8, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Dec 8, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 8 Dec 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmixjoh8x049j2xpr52kchk29 https://ipaas.status.totvs.app/maintenance/cmixjoh8x049j2xpr52kchk29 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 1 hour Affected Components: Aplicação, Monitoramento, Rastreabilidade Nov 11, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Nov 11, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 11, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 11 Nov 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmhuup9l300rp1411aschjppu https://ipaas.status.totvs.app/maintenance/cmhuup9l300rp1411aschjppu [TOTVS iPaaS] Production Update Type: Maintenance Duration: 16 hours and 36 minutes Affected Components: Aplicação, Monitoramento, Rastreabilidade Oct 21, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Oct 22, 13:35:43 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 16 hours and 36 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>13:35:43</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 21 Oct 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmgz36z2y0223jzg6yhagyg5u https://ipaas.status.totvs.app/maintenance/cmgz36z2y0223jzg6yhagyg5u [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Oct 7, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Oct 7, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 7, 23:00:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Tue, 7 Oct 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmggdr8mi048ees826326swjh https://ipaas.status.totvs.app/maintenance/cmggdr8mi048ees826326swjh Upgrade de recursos nos servidores Type: Maintenance Affected Components: Aplicação, Monitoramento, Rastreabilidade Sep 22, 15:00:00 GMT+0 - Completed - Gostaríamos de informar que, ao meio-dia de hoje, faremos um **upgrade de recursos** em nossos servidores para melhorar o desempenho e a estabilidade da plataforma. A intervenção está programada para ser rápida, mas pode haver **breves interrupções** de acesso durante esse período. Agradecemos a compreensão e o apoio enquanto trabalhamos para oferecer uma experiência cada vez melhor para você. Qualquer dúvida, nossa equipe de suporte está à disposição. Type: Maintenance

Affected Components: , ,

<p><small>Sep <var data-var='date'> 22</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Gostaríamos de informar que, ao meio-dia de hoje, faremos um **upgrade de recursos** em nossos servidores para melhorar o desempenho e a estabilidade da plataforma. A intervenção está programada para ser rápida, mas pode haver **breves interrupções** de acesso durante esse período. Agradecemos a compreensão e o apoio enquanto trabalhamos para oferecer uma experiência cada vez melhor para você. Qualquer dúvida, nossa equipe de suporte está à disposição..</p> ]]> Mon, 22 Sep 2025 15:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmfv82fmm00482mool18zsqh3 https://ipaas.status.totvs.app/maintenance/cmfv82fmm00482mool18zsqh3 Lentidão e Instabilidade na Plataforma Type: Incident Duration: 1 hour and 32 minutes Affected Components: Monitoramento, Aplicação, Rastreabilidade Sep 19, 22:07:19 GMT+0 - Resolved - Serviços reestabelecidos. Agradecemos imensamente a paciência e a compreensão de todos os nossos clientes enquanto trabalhávamos para restabelecer a normalidade dos serviços. Sep 19, 20:35:00 GMT+0 - Monitoring - Nossa equipe está ciente de uma lentidão generalizada que afeta o acesso e o uso de nossa plataforma, iniciada aproximadamente às 5pm (19/09/2025) O impacto foi causado por um aumento súbito e inesperado no volume de uso do nosso banco de dados. Como medida de mitigação imediata, estamos reiniciando alguns de nossos serviços para aliviar a carga. Estamos investigando ativamente a causa raiz do pico de uso. Pedimos desculpas por qualquer inconveniente e forneceremos uma nova atualização assim que tivermos mais informações. Um upgrade de recursos está agendado para a próxima semana. Type: Incident

Duration: 1 hour and 32 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>22:07:19</var> GMT+0</small><br><strong>Resolved</strong> - Serviços reestabelecidos. Agradecemos imensamente a paciência e a compreensão de todos os nossos clientes enquanto trabalhávamos para restabelecer a normalidade dos serviços..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>20:35:00</var> GMT+0</small><br><strong>Monitoring</strong> - Nossa equipe está ciente de uma lentidão generalizada que afeta o acesso e o uso de nossa plataforma, iniciada aproximadamente às 5pm (19/09/2025) O impacto foi causado por um aumento súbito e inesperado no volume de uso do nosso banco de dados. Como medida de mitigação imediata, estamos reiniciando alguns de nossos serviços para aliviar a carga. Estamos investigando ativamente a causa raiz do pico de uso. Pedimos desculpas por qualquer inconveniente e forneceremos uma nova atualização assim que tivermos mais informações. Um upgrade de recursos está agendado para a próxima semana..</p> ]]> Fri, 19 Sep 2025 20:35:00 +0000 https://ipaas.status.totvs.app/incident/cmfrcb6d601ohhc8g4lp1pdoe https://ipaas.status.totvs.app/incident/cmfrcb6d601ohhc8g4lp1pdoe [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Sep 16, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Sep 16, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 16, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 16 Sep 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmfl7xjkz00pi1nuxus6a19t6 https://ipaas.status.totvs.app/maintenance/cmfl7xjkz00pi1nuxus6a19t6 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Sep 1, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 1, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 1, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Mon, 1 Sep 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmf18bsx6001c1laxjw76jgem https://ipaas.status.totvs.app/maintenance/cmf18bsx6001c1laxjw76jgem [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Aug 20, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Aug 20, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 20, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 20 Aug 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmekam7mb0011er1vwqa2itku https://ipaas.status.totvs.app/maintenance/cmekam7mb0011er1vwqa2itku [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Aug 13, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 13, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 13, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Wed, 13 Aug 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmeae3hs6000aqv6qbjegzf22 https://ipaas.status.totvs.app/maintenance/cmeae3hs6000aqv6qbjegzf22 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Jul 28, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 28, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 28, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Mon, 28 Jul 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmdn2dx7q003346uyfhsvikrp https://ipaas.status.totvs.app/maintenance/cmdn2dx7q003346uyfhsvikrp [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Jul 23, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 23, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 23, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> ]]> Wed, 23 Jul 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmdgc2p2v00ruqegzul4ewml4 https://ipaas.status.totvs.app/maintenance/cmdgc2p2v00ruqegzul4ewml4 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Jul 22, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Jul 22, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 22, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 22 Jul 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmdei0ftc020btad28muuhhh7 https://ipaas.status.totvs.app/maintenance/cmdei0ftc020btad28muuhhh7 [TOTVS iPaaS] Production Update Type: Maintenance Duration: 2 hours Affected Components: Aplicação, Monitoramento, Rastreabilidade Jul 14, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 14, 21:00:00 GMT+0 - Identified - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team. Jul 14, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear customer, We inform you that we will perform a routine update on TOTVS iPaaS with the aim of improving the performance, security and general user experience of the product. During this period, access to the system may be temporarily unavailable. We appreciate your understanding and are available for any questions or support needed. Best regards, TOTVS Team..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 14 Jul 2025 21:00:00 +0000 https://ipaas.status.totvs.app/maintenance/cmd358wf7011t2cxciawfab77 https://ipaas.status.totvs.app/maintenance/cmd358wf7011t2cxciawfab77 Instabilidade no TOTVS iPaaS Type: Incident Duration: 2 hours and 16 minutes Affected Components: Aplicação Jul 8, 19:00:55 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 8, 20:20:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 8, 21:17:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 16 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>19:00:55</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>20:20:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>21:17:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Jul 2025 19:00:55 +0000 https://ipaas.status.totvs.app/incident/cmcuyofcn000510p2fa91vsep https://ipaas.status.totvs.app/incident/cmcuyofcn000510p2fa91vsep Instabilidade no TOTVS iPaaS Type: Incident Duration: 2 hours and 22 minutes Affected Components: Aplicação Jun 12, 18:10:06 GMT+0 - Investigating - We are currently investigating this incident. Jun 12, 18:21:00 GMT+0 - Identified - **Estamos enfrentando uma interrupção de conexão com os serviços da Google Cloud Platform (GCP).** No momento, todos os nossos serviços hospedados na GCP estão indisponíveis. Nossa equipe está em contato com o provedor para identificar a causa e restabelecer a conectividade o mais rápido possível. Agradecemos a compreensão e manteremos novas atualizações por este canal. Jun 12, 20:32:13 GMT+0 - Resolved - Todos os serviços utilizados no TOTVS iPaaS foram reestabelecidos. Para acompanhar o incidente da GCP acesse: <https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW> Jun 12, 20:25:54 GMT+0 - Monitoring - O serviço de database e storage foi reestabelecido, ainda com bastante lentidão. Estamos monitorando a plataforma, aonde já é possível logar. Jun 12, 19:46:40 GMT+0 - Monitoring - Os engenheiros da google identificaram a causa raiz e aplicaram as devidas medidas de mitigação. Embora os engenheiros tenham confirmado que a dependência subjacente foi recuperada em todas as localidades, exceto em **us-central1 (O que usamos no TOTVS iPaaS primáriamente)**, ainda estamos enfrentando diferentes níveis de impacto em produtos individuais do Google Cloud. Todas as equipes de engenharia responsáveis estão ativamente envolvidas e trabalhando na recuperação dos serviços. Ainda não temos uma estimativa para a recuperação completa dos serviços. Jun 12, 18:51:39 GMT+0 - Identified - **Resumo:** Vários produtos do GCP estão enfrentando problemas de serviço. **Descrição:** Estamos enfrentando problemas de serviço com vários produtos do GCP desde quinta-feira, 12 de junho de 2025, às 15:20 Equipe do google continua investigando o problema. Pedimos desculpas a todos os afetados pela interrupção. **Sintomas:** Vários produtos do GCP estão apresentando diferentes níveis de impacto nos serviços. **Solução alternativa:** Nenhuma no momento. Jun 13, 13:36:09 GMT+0 - Postmortem - ### **🛑 Resumo do Incidente – Google Cloud e Workspace (12 de junho de 2025)** **Duração:** 3 horas **Regiões afetadas:** Global (com recuperação mais lenta em us-central1, utilizada pelo TOTVS iPaaS) **Serviços afetados:** Diversos produtos do Google Cloud, incluindo APIs, interfaces de usuário, BigQuery, Compute Engine, Cloud Storage, entre outros. **📌 O que aconteceu:** Uma **atualização automática de cotas inválida** na GCP foi aplicada ao sistema de gerenciamento de APIs, gerando **erros 503** nas chamadas externas e **interrupções em serviços**. A maioria das regiões se recuperou em até 2 horas, mas us-central1 teve sobrecarga e demorou mais. **💥 Impacto aos clientes:** * APIs e interfaces intermitentes * Interrupção do serviço do TOTVS iPaaS Type: Incident

Duration: 2 hours and 22 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:10:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:21:00</var> GMT+0</small><br><strong>Identified</strong> - **Estamos enfrentando uma interrupção de conexão com os serviços da Google Cloud Platform (GCP).** No momento, todos os nossos serviços hospedados na GCP estão indisponíveis. Nossa equipe está em contato com o provedor para identificar a causa e restabelecer a conectividade o mais rápido possível. Agradecemos a compreensão e manteremos novas atualizações por este canal..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:32:13</var> GMT+0</small><br><strong>Resolved</strong> - Todos os serviços utilizados no TOTVS iPaaS foram reestabelecidos. Para acompanhar o incidente da GCP acesse: <https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW>.</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:25:54</var> GMT+0</small><br><strong>Monitoring</strong> - O serviço de database e storage foi reestabelecido, ainda com bastante lentidão. Estamos monitorando a plataforma, aonde já é possível logar..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:46:40</var> GMT+0</small><br><strong>Monitoring</strong> - Os engenheiros da google identificaram a causa raiz e aplicaram as devidas medidas de mitigação. Embora os engenheiros tenham confirmado que a dependência subjacente foi recuperada em todas as localidades, exceto em **us-central1 (O que usamos no TOTVS iPaaS primáriamente)**, ainda estamos enfrentando diferentes níveis de impacto em produtos individuais do Google Cloud. Todas as equipes de engenharia responsáveis estão ativamente envolvidas e trabalhando na recuperação dos serviços. Ainda não temos uma estimativa para a recuperação completa dos serviços..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:51:39</var> GMT+0</small><br><strong>Identified</strong> - **Resumo:** Vários produtos do GCP estão enfrentando problemas de serviço. **Descrição:** Estamos enfrentando problemas de serviço com vários produtos do GCP desde quinta-feira, 12 de junho de 2025, às 15:20 Equipe do google continua investigando o problema. Pedimos desculpas a todos os afetados pela interrupção. **Sintomas:** Vários produtos do GCP estão apresentando diferentes níveis de impacto nos serviços. **Solução alternativa:** Nenhuma no momento..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>13:36:09</var> GMT+0</small><br><strong>Postmortem</strong> - ### **🛑 Resumo do Incidente – Google Cloud e Workspace (12 de junho de 2025)** **Duração:** 3 horas **Regiões afetadas:** Global (com recuperação mais lenta em us-central1, utilizada pelo TOTVS iPaaS) **Serviços afetados:** Diversos produtos do Google Cloud, incluindo APIs, interfaces de usuário, BigQuery, Compute Engine, Cloud Storage, entre outros. **📌 O que aconteceu:** Uma **atualização automática de cotas inválida** na GCP foi aplicada ao sistema de gerenciamento de APIs, gerando **erros 503** nas chamadas externas e **interrupções em serviços**. A maioria das regiões se recuperou em até 2 horas, mas us-central1 teve sobrecarga e demorou mais. **💥 Impacto aos clientes:** * APIs e interfaces intermitentes * Interrupção do serviço do TOTVS iPaaS.</p> ]]> Thu, 12 Jun 2025 18:10:06 +0000 https://ipaas.status.totvs.app/incident/cmbtp1qyb0002k8s6z9siy36o https://ipaas.status.totvs.app/incident/cmbtp1qyb0002k8s6z9siy36o